Job Title: Delivery & Support Officer (End User Support), Information Technology
HSBC BANK
Job Description / Responsibility:
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices. It employs around 8,500 employees globally and comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and PMO, and Risk and Administration. Collectively, these areas define and deliver HSBC�s technology strategy to support the Group's goals.
In this role, you will:
Maintain a thorough understanding of the basics of IT infrastructure (Server, Desktop, Laptop, ATM, Network etc.)
Provide first and second level of support for Chittagong area Branches/ Offices/ ATMs/ Business Development Offices (EPZ - Export Processing Zone offices)
Managing assigned projects and program components to deliver services in accordance with established objectives
Responding to inquiries from staff to provide technical assistance and support
Administration of systems to ensure availability of service
Troubleshooting malfunctions of network hardware, software application, telephone, desktop, laptop etc. and resolve operational issues and restore services
Maintain effective communication with business and understand business requirements for proactive business partnership and better performance
Maintain strong relationship with vendor to effective support and proper backup arrangement in place to reduce service impact
Job Nature: Full-time
Educational Requirements: Graduation from a reputed university preferably from IT background
Experience Requirements: 2 to 3 year(s)
Additional Job Requirements:
To be successful in the role, you should meet the following requirements:
Two to three years of relevant professional experience
Strong communication and interpersonal skill
Excellent data analysis, decision making and problem solving skill
Positive attitude, dynamic, energetic and proactive
Ability to establish and maintain good working relationships with internal customers
Job Location:Chittagong
Apply Instruction
You can register yourself anytime and apply online by the above deadline
You'll achieve more when you join HSBC.
Application Deadline : Feb 8, 2015
একটি মন্তব্য পোস্ট করুন